SHIPPING TERMS


Q&T FAMILY Delivers mainly in Europe, USA, Canada, Australia and New Zealand. We also Ship in Mexico, South America, Asia and Africa.

Shipping costs are FREE of charge for purchases over $30. For Purchases of lower amount is expected a contribution to the Shipping cost of 9.99 USD.

Deliveries are made during normal business hours at the address indicated by YOU and in the manner specified in the Order Summary.

Shipping time varies by Location.

These are Our Estimates:

Location
*Estimated Shipping Time
United States 10-20 business days
Canada 10-20 business days
Europe 10-20 business days
Australia, New Zealand 10-30 business days
Mexico 15-30 business days
South America, Central America 20-45 business days
Asia 10-20 business days
Africa 20-45 business days

*This doesn't include our 1-2 days processing time.

There may be any extension in delivery times due to the global pandemic.

FAQ

Do you provide Tracking Information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven't received tracking info within 5 days, Please Contact Us.

My tracking says "No information available at the moment"

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still "No Information" on your tracking number, Please Contact Us.

Will my Items be sent in one package?

When your order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers. 

What if I don't receive my package?

All orders are guaranteed for delivery. If order are not received due to circumstances beyond Our Control, a replacement item will be ordered. The replacement item will shipped to the original Shipping Address listed at the time the original order was placed.

Still Have Questions?

If you have any other questions, Please Contact Us and we will do our best to help you out.

Shop from US Now and Note Q&T FAMILY's Difference.