FAQs


Ok, I've made the order, and I am anxious to receive it. How do I track my order?

You will receive an email once your order ships that contains your tracking information. If you haven't received tracking info within 5 days, Please Contact Us.

What forms of payment are accepted?

We accept the following methods of payment: Paypal, Credit or debit card.

What countries do you deliver to?

International Shipping is currently available WORLDWIDE from Q&T FAMILY.

How do I cancel or modify my order?

To cancel or modify your order email us at info@quinandtitofamily.com or alternatively, DM us on Instagram @qytfamily and we will endeavor to reply within 24 hours.

Please note: Once an order has been shipped, you can no longer modify or cancel your order.

What if I have not received my order?

If you have not received your order, please Contact Our Team at info@quinandtitofamily.com. Alternatively you can DM us at @qytfamily and we will endeavour to reply within 24 hours.

Do you do promotional or discount codes?

Suscribe to Our Newsletter for all Our Latest Offers!

Do you guys have a money back guarantee? I just want to feel safe.

Yes! All products come with a 30 day money back guarantee which entitles you to a free replacement for damaged items. Do email us at  info@quinandtitofamily.com if you received a damaged item.

We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement and how will we go about it.

Is there a Return Policy?

We hope this doesn't happen, but we do have a Return Policy. Returns will be accepted within 30 Days of delivery. To initiate your return, please Contact Us by emailing info@quinandtitofamily.com to receive your returns numbers.

Still Have Questions?

If you have any other questions, Please Contact Us and we will do our best to help you out.